FAQs
Delivery
We currently ship to the United States, Europe, and most other international destinations. To ensure faster delivery, we operate local warehouses in the United Kingdom, the United States, and the Netherlands.
Warehouse Shipping Regions:
- UK Warehouse — ships to the United Kingdom and Rest of World destinations, including Canada and Australia.
- US Warehouse — ships to the United States only.
- EU Warehouse — ships to all countries within the European Union.
Please note that local warehouses cannot ship outside of the regions listed above.
Currently, we do not ship to New Zealand, Saudi Arabia, Israel, the United Arab Emirates, Belarus, Russia, or Ukraine.
Dispatch Times
Orders are usually dispatched the same day when payment is received by 12:00 PM (Monday–Friday). During peak periods (especially on Mondays), dispatch may be moved to the next working day.
For country‑specific shipping charges and delivery timeframes, please visit our Delivery page.
Customs & Duties
International orders shipped outside the UK, US, and EU may incur customs duties or import taxes. Fable England does not cover these charges. Customs fees vary by country, and we are unable to predict potential costs. For guidance, please contact your local customs office.
Orders
Minimum order value & quantity
Our minimum order value is £200 / $200 / €200, and each product code requires a minimum purchase of 2 pieces.
Pre-orders & backorders
Some products may be available for pre‑order with a later delivery date than in‑stock items. Pre‑order information and the estimated delivery date are shown on the product page.
When an order contains both in‑stock and pre‑order items, it will usually be held until all items are available for dispatch. We may occasionally split your order and send the available items first, provided the remaining backorder value is £50 / $50 / €50 or more.
Bespoke orders
We offer bespoke orders with a minimum quantity of 200 pieces. For more information or to discuss a custom project, please contact our Wholesale Team at trade@fableengland.com.
Order amending & cancellations
We begin processing your order as soon as it is placed, which means there is only a short window in which changes or cancellations can be made. If you need to amend or cancel your order, please contact our Wholesale Team at trade@fableengland.com as quickly as possible after placing it.
Order Issues
Missing or incorrect items received
If your order has not arrived, or if any items are missing or incorrect, please notify our wholesale team within the following timeframes:
- Non‑delivery: within 14 days of receiving your dispatch confirmation.
- Shortages or incorrect items: within 14 days of receiving your order.
When contacting us, please include your order number and the relevant SKU(s) so we can resolve the issue quickly.
If you have received incorrect items, you can return them free of charge using our courier service. We will email you instructions for arranging a collection of the parcel, and we will send the correct items to you at no additional postage cost.
Faulty or damaged items
Please notify us within 14 days of receiving your order if any items are faulty or damaged. When contacting our wholesale team, include the following so we can assess the issue quickly:
- Order number
- Relevant product SKU
- Description of the fault or damage
- A clear photo showing the issue
Our team will review the information and advise you on the next steps. Depending on the outcome, we will either credit your account or send a replacement with your next order.
Product warranty
We offer a 6‑month warranty on all products. This covers manufacturing faults occurring within six months of purchase from Fable England. The warranty does not cover wear and tear, accidental damage, or misuse.
If you believe an item has a manufacturing fault within the warranty period, please contact our wholesale team at trade@fableengland.com and include:
- Order number
- Relevant product SKU code
- Description of the issue
- Clear photographic evidence
Our team will assess the issue and advise you on the next steps. Depending on the outcome, we will either credit your account or send a replacement.
Fable does not offer a warranty to customers to whom you resell our products, and we cannot be held responsible for any damage resulting from misuse.
Returns
First order return policy
You can return your first order (website orders only) for any reason, provided the items are returned within 7 working days. Products must be unused, in new and resalable condition, and include all original packaging.
To initiate a return, please contact our wholesale team.
Once the return has been received and inspected, we will issue a full refund or credit note. Processing can take up to 15 working days. Please note that the refund does not include any postage costs for sending the order to you or returning it to us.
Payments & Invoicing
Accepted payment methods
We accept payment by most major credit and debit cards, including Visa, Mastercard, and Maestro. We also support PayPal, ShopPay, Apple Pay, and bank transfers.
When payment is taken
Payment is taken immediately at checkout, unless you hold a credit account with agreed payment terms. Credit account customers will be invoiced according to their specific terms.
Currency
We accept payments in GBP, USD, and EUR.
Invoices
Invoices for your orders can be downloaded directly from your account. To access an invoice, go to the Orders section of your account, select the relevant order, and you will be taken to the order summary page. Your invoice will appear under the billing address information and can be downloaded from there.
If you experience any issues accessing your invoice, please contact our wholesale team for assistance.
Wholesale policies
Exclusivity
We may offer area‑based exclusivity to selected stockists. Exclusivity agreements require a minimum annual spend, which varies depending on the location and is assessed on an individual customer basis. If you are interested in exclusivity for your area, please contact our Wholesale Team at trade@fableengland.com for more information.
Credit accounts
We offer credit accounts to UK mainland customers only. To apply for a credit account, please email our Wholesale Team at trade@fableengland.com.
Marketplace reselling
Reselling on third‑party marketplaces such as Amazon, eBay, and Etsy is strictly prohibited. Our products may only be sold through your own retail channels (in‑store or your own website) unless otherwise agreed in writing with our Wholesale Team.
Marketing support
Stockists are welcome to use our website product imagery for their own marketing and online listings. High‑resolution images can be downloaded directly from each product page. Additional social media assets and lifestyle imagery are available on request and can be arranged through our Wholesale Team.
Product & stock availability
Stock availability
We can only dispatch items that are currently in stock. Many sold‑out products are restocked within a few weeks, although this depends on the individual product and its production status. Our Classic Collection is restocked regularly, while items from seasonal or limited collections may not be replenished once sold out.
If you are interested in the availability or restock status of a specific item, please contact our Wholesale Team for further information.
Product materials
Jewellery: Our jewellery is made from zinc, brass, and epoxy, with plating in gold, rose gold, or silver. All earring posts are made from surgical stainless steel. Please refer to each product description for full material details.
Handbags & Pouches: Our faux‑leather handbags and pouches are made from waterborne polyurethane, produced using recycled plastic. Our velvet and satin handbags and pouches are made from polyester. Individual product descriptions provide further material information.
Scarves: Our scarf collection features three primary fabric types:
- Lightweight and square scarves are made from a premium vegan silk alternative crafted from recycled polyester.
- Luxury square scarves use a blend of silk and lyocell.
- Cosy winter scarves are made from recycled polyester blended with warm fibres such as acrylic.
Please check each product description for detailed material information on individual items.
Product care
Proper care helps extend the life of your products and keeps them looking their best.
Jewellery: To keep the jewellery looking its best, we recommend:
- Keeping pieces away from water, soap, chemicals, lotions, and other moisture to preserve the plating.
- Gently polishing with a soft, dry cloth.
- Storing items in the provided cotton pouch or jewellery box when not in use
Handbags & Pouches: For our PU and polyester handbags and pouches, we recommend:
- Cleaning with a damp cloth. For stubborn marks, use a mild soap, then air dry. Always spot test on a discreet area first to ensure compatibility with the material. Avoid rubbing.
- Avoiding prolonged exposure to moisture or direct sunlight to help preserve the colour and material.
Scarves: Care instructions vary depending on the fabric. Many scarves can be machine‑washed at 30°C on a delicate cycle or hand‑washed. We recommend air drying and avoiding tumble dryers. Please refer to the individual product description for specific care guidance. Scarf colour may fade with washing and wear.
Packaging
Jewellery: Our jewellery arrives in branded, printed matchbox‑style packaging, accompanied by a green branded cotton pouch and a care instruction card. Jewellery charms are packaged in green branded cotton pouches without a gift box.
Handbags & accessories: Our handbags and small leather goods arrive with branded swing tags and are packaged in recycled and recyclable polybags.
Scarves: Our scarves arrive with branded swing tags in recycled and recyclable polybags. Branded scarf hangers are also available.
Manufacturing & Sustainability
We are committed to growing our brand with stronger environmental credentials, continually exploring ways to craft our bags, accessories, and jewellery using more responsible materials and processes. We work closely with our suppliers to source the best available sustainable options while maintaining the quality, durability, and affordability expected from Fable England.
Many of our products already incorporate recycled or lower‑impact materials, including recycled polyester in our scarves and waterborne polyurethane made from recycled plastic in our handbags. Since AW21, most of our scarves and small accessories have been made from recycled fibres, and our bags are crafted from certified vegan polyurethane. We regularly review our materials and production methods to reduce environmental impact wherever possible.
We are proud to partner with an ethical, female‑owned factory in China, where our vegan leather handbags, scarves, stationery, and accessories are made with care and craftsmanship. We continue to build long‑term relationships with suppliers who share our values around responsibility and transparency.
Our commitment extends to packaging. Our post boxes are made from 100% recycled paper, our packaging is FSC‑approved, and the plastic we use is recycled and recyclable, helping us reduce single‑use waste across our supply chain.
We know we are not yet fully sustainable, but we are committed to building a greener production chain and continually improving our practices to reduce our impact on the planet.
Couldn't find an answer to your question? Please send an email to trade@fableengland.com, and we will be happy to help.
